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Service Level Agreement (SLA) Program

IIJ was the first company in Japan to offer Service Level Agreements (SLAs) in 1999, and since then we have continued to work on further improving quality.
IIJ's SLAs guarantee service quality through objective criteria by presenting evaluation items and guaranteed values for each service. If quality falls below the specified level, usage fees are reduced accordingly.

List of SLA compatible services

Service (alphabetical order) Details of evaluation items and guarantee
See Terms and Conditions.
See Terms and Conditions.
IIJ GIO Infrastructure P2 Private Routing See Terms and Conditions.
IIJ GIO Component Service
See Terms and Conditions.
See Terms and Conditions.
IIJ FiberAccess/Q Service
IIJ FiberAccess/C Service
See Terms and Conditions.
See Terms and Conditions.

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