Administrative Guidance from the Ministry of Internal Affairs and Communications

PDF [403KB] / Japanese

TOKYO - September 30, 2021 - Internet Initiative Japan Inc. ("IIJ") has received a written guidance from the Ministry of Internal Affairs and Communications prompted by the occurrence of six cases of leaks of personal information and secrecy of communications in connection with certain services we provide that took place from and after March 2020 (see Attachment [98KB]).

We deeply apologize for any trouble or inconvenience we may have caused our customers and stakeholders as a result of them. Whenever IIJ has discovered such incidents, we have been in touch with every customer who has been affected by the incident as soon as we are able to confirm what has happened to explain the situation and offer our apologies. Customers who have not been contacted about these leaks already, have not been affected by them. With the exception of Case 6, all of the problems that caused these incidents have been corrected.

We take the administrative guidance very seriously and will endeavor to implement company-wide countermeasures to prevent them and to regain the trust of our customers.

For inquiries, contact

IIJ Corporate Communications

• +81-3-5205-6310
• +81-3-5205-6377
• press@iij.ad.jp